Supported issues
- LensMail installation, launch, navigation, and display.
- Microsoft Entra registration and redirect-URI guidance.
- Microsoft sign-in handoff failures specific to LensMail.
- Mailboxes, filters, flags, full-message reading, draft editing, Review & Send, and ring controls.
- Privacy and security questions about LensMail.
What to include
Include LensMail version, phone platform, Even app version, G2 firmware, the last successful step, and exact error text. Screenshots are useful when they contain no confidential message content.
Never send passwords, client secrets, access tokens, refresh tokens, authorization codes, or confidential email content.
Check your LensMail version
3.0.0 is the current public release. 3.0.1, with My LensMail and the redesigned phone companion, is being prepared for submission. Open About LensMail and include its version when asking for help. In LensMail 3, overview Tap reads the message directly, and the keyboard uses Up/Down to select and Tap to type.
My LensMail, saved items, and contacts
These features require 3.0.1. The My LensMail guide explains saved replies, local contacts, optional Outlook access, and signature preferences. Contact consent problems do not disconnect email. Local contacts remain available. If a save to Outlook is interrupted, check Outlook People before trying again.
A field or button is below the phone screen
Scroll the phone page outside Glasses Display, then dismiss the phone keyboard if it covers a control. The 3.0.1 companion improves page scrolling and space around the keyboard. If a control still cannot be reached, share your phone model, OS, Even app and LensMail versions, the screen name, and a redacted screenshot.
A send result is unclear
Check Sent Items and the saved draft before trying anything else. Do not repeatedly select Send or create another copy: Microsoft may have accepted the first request. Include the exact status text in your support request, without message content or credentials.
Mail seems missing
Choose Inbox, All, and All Messages, then refresh. Focused/Other is Microsoft's classification; Unread, Flagged, and With Attachments narrow that view further. A count of unread mail describes the whole folder.
Response target
Support inquiries are normally acknowledged within three business days. Security and privacy reports are prioritized. This is a response target, not a guaranteed service-level agreement.
Microsoft account policy, tenant consent, conditional access, or Graph service issues may require a Microsoft 365 administrator or Microsoft Support. Hardware, firmware, Even app, and Hub platform issues may require Even Realities Support.
Support LensMail development
LensMail is independently developed and provided free of charge. If it has made your day easier, saved you time, or simply made you think, “Hey, that’s pretty useful,” you can help support continued development, testing, hosting, and compatibility updates.
Contributions are entirely optional. They do not unlock features, create a subscription, guarantee future development, or provide priority technical support. Payments are processed by Buy Me a Coffee under its own terms and privacy policy. LensMail and Wevem MSP do not receive or store payment-card information. Contributions support independent software development and should not be treated as tax-deductible charitable donations.
Security reports
Send suspected vulnerabilities privately to support@lensmail.net with the subject LensMail Security Report. Please allow reasonable time for investigation before public disclosure.
For data-handling details and user responsibilities, review the Privacy Policy and Terms of Service.